Introduction
Order cancellation refers to the process of stopping or reversing a purchase before it is completed or collected. Mukuru provides an option to cancel orders to ensure flexibility and security for their customers. This flexibility helps ensure that customers have control over their transactions and can rectify any mistakes or issues promptly.
How to cancel an unpaid order?
If you haven't paid for an order you can cancel it by with the below steps after sending us a "Hi" on WhatsApp +2786 001 8555 or USSD *130*566#:
Step 1. Select My Orders
Step 2. Select the order you would like to cancel
Step 3. Select Cancel Order
How to cancel a paid order?
If you have already paid for the order, please follow the below instruction:
If you want to cancel an order you paid for at a store, you must email pay@mukuru.com with your proof of payment and the bank account details where you would like the refund to be deposited. Please note that Mukuru cannot be held responsible for any theft resulting from incorrect banking details provided.