Understanding Pay-In Methods and How to Change Them with Mukuru
When sending money through Mukuru, the pay-in method refers to the way you deposit funds to cover the cost of your transaction. The pay-in method could be through various options such as bank transfers, mobile wallets, or paying in cash at Mukuru branches. Sometimes, you may want or need to change the pay-in method you’ve chosen, and that’s where Mukuru provides flexibility. There are several reasons why you might want to change your pay-in method, including convenience, availability, or cost considerations.
Understanding the process of changing your pay-in method can help ensure that your transaction goes smoothly and that you have the best possible experience when sending money with Mukuru.
When Can You Change Your Pay-In Method?
You can only change the pay-in method for orders that have not been paid for yet. Once payment has been made, it is not possible to change the pay-in method. If you have already completed payment for an order, you would need to cancel the existing order and create a new one if you wish to use a different payment method.
How to Change Your Pay-In Method on Mukuru
If you need to change your pay-in method before completing the payment, you can follow these steps below after sending us a "Hi" on WhatsApp +2786 001 8555 or USSD *130*566#
Step 1. Select My Orders: Go to the “My Orders” section to view your current orders.
Step 2. Select the Order: Choose the specific order for which you want to change the payment method.
Step 3. Select Change Order Details: Click on the option to modify your order details.
Step 4. Select Change Payment Location: Once you’re in the order details, choose the Change Payment Location option.
Step 5. Follow the Prompts: The system will guide you through the necessary steps to select a new pay-in method, based on the available options.