The Mukuru Wallet offers a convenient way for customers to manage their wallet security through the "Pause Wallet" and "Unpause Wallet" features. These features are designed to provide customers with control over their wallet in case of suspected fraud or when they need to temporarily deactivate their wallet.
Pause Wallet
If you suspect fraud on your wallet, you can use the "Pause Wallet" function available on self-help platforms. To pause the wallet, please follow these steps:
- Select Mukuru Wallet: You will land on the cash menu and select the "Mukuru Wallet" option.
- Select Pause Wallet: You will navigate to the self-help menu and select the "Pause Wallet" option.
- Confirm Pause: Confirm that you want to pause the wallet.
- Confirmation Message: A confirmation message will be displayed, indicating that the wallet has been successfully paused.
Unpause Wallet
When a wallet is paused, you can unpause it by following these steps:
- Select Mukuru Wallet: You will land on the Cash menu and select the "Mukuru Wallet" option.
- Select Unpause: You will select the "Unpause" option.
- Enter Wallet PIN: You enter your secret Wallet PIN.
- Confirmation: If the correct PIN is entered, the wallet will be unpaused.
These features ensure that you can quickly and easily secure your wallet when needed and restore access when it is safe to do so.