Redeeming Vouchers
The "Receive Money" option is now permanently visible on the wallet menu, allowing you to redeem both internal Mukuru vouchers and external vouchers from World Remit and Remitly. You can select the "Redeem" option to load funds onto your wallet. The available vouchers are listed, and you can choose the appropriate voucher to redeem. Note that DMT cash vouchers will be deposited into the Transactional pocket, while IMT cash vouchers will be deposited into the Mahala pocket.
You can receive and redeem Mukuru, World Remit and Remitly vouchers by following the below steps:
1. Select "Wallet"
2. Sign into your wallet by entering your 5-digit PIN
3. Select "Receive Money"
4. Select the voucher you want to redeem into your Mukuru Wallet. If the voucher does not appear in this list as only a limited number of vouchers can be displayed at a time—and your personal details are correct—you may then proceed to enter the voucher number manually.
5. Select "Redeem"
The funds will then be loaded into your wallet. All international cash sends will land in the Mahala Cash Out pocket, while all local cash vouchers will land in the transactional account.
Please note our wallet service is only available in Zimbabwe, Malawi, Zambia and Botswana.