The Mukuru Wallet offers a convenient way for customers to withdraw cash using the Cash Out feature. This process allows customers to create a voucher that can be cashed out at a Mukuru Branch or Booth.
Here is a detailed overview of the Cash Out process:
Steps to Cash Out
You can withdraw cash from your Mukuru Wallet by following the below steps:
1. Select "Wallet"
2. Sign into your wallet by entering your 5 digit PIN
3. Select "Cash out"
4. Enter the amount you want to withdraw
5. Select the pocket you want to withdraw money from
6. Accept the transaction and associated fee
7. You will receive an SMS with the withdrawal vouchers details as well as the new balance
8. Do Note that cashing out from the Transactional Pocket will incur a fee, while cashing out from the Mahala Pocket is free.
Confirmation and Collection
Once the order is completed, you will receive an SMS with a Voucher Number and your latest balance. You can then take the voucher number and your ID document to a Mukuru Branch or Booth to withdraw the cash from their wallet. It is important to note that you have 72 hours to collect the cash out. If the cash is not collected within this time frame, the order will expire, and the funds will be returned to your wallet.