How long will it take my recipient to receive their funds?
Please note that the time it takes for your recipient to receive their funds depends on the pay-in and pay-out method you chose and the country you have sent money to:
• Bank Top Up: 72 hours
• Mukuru Card: Instant
• Wallet: Instant
• Cash Collection: Instant
If you made a bank transfer more than 5 working days ago and have not yet received confirmation, please send your proof of payment (POP) to online@mukuru.com. This will allow us to investigate the issue and ensure that your transaction is processed correctly. We appreciate your patience and cooperation in this matter.