Why Didn't My Limits Increase?
If you're wondering why your limits didn't increase, there could be a few reasons behind it. One common issue is the quality of the identity document you submitted. If the image quality is poor, it may take longer for your document to be reviewed. Additionally, check your network coverage to ensure there are no issues. If your document was unable to be verified or it was not a supported document, you may be prompted to re-submit your identity document and selfie.
For those trying to increase their send limits to £4,000 per month on a CORE level, your limits may not have increased due to your identity document and selfie failing verification. Please re-submit a valid and clear image of your identity document and selfie to increase your limits. Check your emails and notifications for more information.
If you were attempting to increase your send limits to £120,000 per calendar year on a MAX level, your proof of income or proof of address may not have been sufficient. In this case, you will be directed to re-submit additional documents to support the request for higher limits.
What Can I Do to Ensure My Limits Increase?
To ensure your limits increase smoothly, follow these steps:
1. Check Your Emails and Notifications: Keep an eye on your emails and notifications for any updates or requests for additional information.
2. Re-submit Your Documents: If prompted, re-submit your identity document and selfie. Make sure the images are clear and meet the required standards.
3. Use Supported Documents: Ensure that the document you are submitting is a supported type. Refer to the guidelines provided for acceptable documents.
By following these steps, you can help expedite the review process and increase your limits more efficiently.