How long will my refund take?
If you paid for your order at PEP stores or via Electronic Funds Transfer (EFT), your refund will take up to 5 working days from the time of your request with our customer support. This period allows for the necessary processing time to ensure that the funds are correctly returned to your account.
How long will my refund take if I paid at a Mukuru branch or booth?
If you paid at a Mukuru branch or booth, the refund process is much quicker. Your refund should be immediate, meaning you can expect to receive your money back right away.