Why Do I Have to Call You for the Order to Be Confirmed When I Have Already Paid for the Order
If you find yourself needing to call us to confirm your order despite having already paid, it might be due to an error or a delay from our partner's side in confirming your transaction. To resolve this issue, please send us your proof of payment (receipt or till slip) so that we can assist you promptly.
This might be because of:
An error in the transaction process.
A delay from our partner's side in confirming your payment.
By providing your proof of payment, we can verify the transaction and ensure your order is confirmed without further delay
Where do I send proof of payment to have my order confirmed?
You can either send your proof of payment (receipt or till slip) to pay@mukuru.com