The process for submitting proof of payment depends on how and where you made your payment. Please follow the steps below based on your payment method:
Payments made at PEP stores, 543 Konse Konse, Kazang, or Zoona:
Please use your till slip or receipt as proof of payment. This document is required to process your refund or confirm your order.
Payments made via Mukuru Wallet, Mukuru branch, or booth:
No proof of payment is required. Your transaction will be automatically verified through the Mukuru system.