If you need a refund but don't have proof of payment, don't worry. We have an alternative method to verify your identity and process your refund.
What to Do If You Don't Have Proof of Payment
If you don't have proof of payment, you can still request a refund by following these steps:
Take a Selfie: Take a clear selfie picture of yourself holding your valid ID or Passport.
Send the Selfie: Email the selfie picture of yourself holding your valid ID or Passport to pay@mukuru.com.