Why Didn't I Get the OTP?
If you didn't receive the OTP (One Time Password) while using WhatsApp, make sure you are using the SIM card (number) you registered with.
How Can I Change My Messaging Preferences?
To change your preferred communication channel for OTP messages, follow these steps:
Step 1. Select "My Account."
Step 2. Choose "Messaging preferences."
Step 3. Select your preferred message channel. You will then receive messages through your chosen channel.
Common Issues and Solutions
What Should I Do If I Signed Up with a Different Number?
If you signed up with a number that is not your WhatsApp number, you may struggle to access us on WhatsApp and may need to do a number change. Here are the steps to change your number:
Step 1. Go to "My Account."
Step 2. Select "Change Number."
Step 3. Enter your new number.
Step 4. Confirm the change by entering the OTP sent to your new number.
How Can I Avoid Confusion Between OTP and Other PINs?
Some people get confused between the 4-digit OTP received during the sign-up process and the 4-digit card PIN. Ensure you are using the correct PIN for the correct purpose.
What Should I Do If I Have a Dual SIM Phone?
If you have a dual SIM phone, ensure that the registered number is set as the primary number to receive the OTP. You may need to manually switch the numbers on your phone.
How Can I Protect Myself from Scammers?
Scammers may deceive you into giving away your OTPs. Never share your OTP details with anyone. If you receive a suspicious request, report it to Information Security or your line manager immediately.