Introduction
Mukuru Money or Mukuru Wallet is like a wallet, but instead of keeping your money in your back pocket, your money is stored digitally, and you access it using your phone whenever you want. Mukuru’s wallet is safer than a normal wallet because it is electronic.
Trying to pay with Mukuru Wallet but you’re getting redirected to pay at a Mukuru booth or Mukuru branch?
If you're trying to pay for an order using your wallet and it won't allow you or it’s redirecting, you to a Mukuru booth/branch it's likely that your Mukuru Wallet needs to be verified for your security. To verify your Mukuru Wallet please take a picture of yourself (Selfie picture) holding your ID and send it to verificationsupport@mukuru.com
Alternatively, you can visit your nearest Mukuru Branch or Booth with your ID.