What Does It Mean to Have an Uncollected Voucher with Mukuru?
An uncollected voucher with Mukuru refers to a voucher code that has been issued as part of a money transfer but has not yet been redeemed or collected by the recipient. This typically happens when the recipient has not visited a Mukuru branch, booth, or one of Mukuru's collection partners to claim the funds. The voucher serves as proof of the transaction, and it must be collected in order for the recipient to access the funds sent to them.
How Long Are Uncollected Vouchers Valid?
The length of time that uncollected vouchers are available for redemption varies depending on the country from which the funds were sent:
- Uncollected vouchers sent from Zambia: These funds will remain available for collection for up to 12 months. After this period, the funds will be relinquished to the Bank of Zambia.
- Uncollected vouchers sent from other countries: Funds sent from all other countries will remain available for collection indefinitely. This means the recipient can redeem the voucher at any time without worrying about an expiration date, unless they are notified otherwise.