You cannot collect money sent to a relative or a friend on their behalf. The sender will either need to change the recipient to you or the intended recipient will need to go collect the money.
Why can't I collect money sent to a relative or friend on their behalf?
This policy is in place to ensure the security and accuracy of money transfers. By requiring the intended recipient to collect the money, Mukuru can verify the identity of the person receiving the funds, reducing the risk of fraud and ensuring that the money reaches the correct individual.