If you have a Mukuru Card, you cannot redeem money sent to you straight into a WiCode. You first need to redeem the money into your Mukuru Card before you can create a WiCode withdrawal order.
Here are the steps you need to follow to redeem the funds to your Mukuru Card using WhatsApp:
1. Select Mukuru Card
2. Enter your 4-digit Mukuru PIN
3. Select Redeem Voucher
4. Choose the voucher you want to redeem
5. Select Redeem to Card
By following these steps, you can easily transfer the money sent to your Mukuru account onto your Mukuru Card and access it as needed.