Introduction
Paying for your remittance order from your bank means transferring money directly from your bank account to ours. This is a secure and common way to pay for your order.
How to Make Sure Your Payment Reflects Smoothly
These usually reflect within 24 hours.
If you pay after 13:00 on a Friday or over the weekend, your payment will reflect on Tuesday.
Use the Correct Reference Number
Always use the correct reference number when making your payment. You’ll find this in the Order SMS we sent you.
This ensures your payment is linked to the right order.
Check Your Bank’s Processing Times
Different banks take different times to process payments. Please check with your bank to understand when your payment will reflect.
Used the Wrong Reference Number?
No worries — just send us:
Your proof of payment (receipt or till slip)
Your correct reference number
Email both to pay@mukuru.com and we’ll help link your payment to the right order.
What if the branch code is wrong?
If someone sends you money and the branch code is wrong but the account number is right, the payment will still go through. Banks use the account number to send the money to the correct place.
What if you send money with the wrong branch code?
Your payment should still work if the account number is correct. But it’s always best to check the details before sending money to avoid any problems.