Why Was My Order Cancelled?
If your order was cancelled, it could be due to one of several reasons. Understanding these reasons can help you avoid similar issues in the future and ensure a smoother transaction process.
Possible Reasons for Order Cancellation
- Order Expired: If you didn't make the payment within the required timeframe, your order may have expired. It's important to complete payments promptly to avoid this issue.
- Timeout (Mobile Wallet and Bank Top-Up Payout): Sometimes, transactions can time out if there are delays or issues with the mobile wallet or bank top-up payout process. This can result in the cancellation of your order.
- Compliance Issue (Mobile Wallet and Bank Top-Up Payouts): Compliance issues can arise due to various reasons, such as regulatory requirements or discrepancies in the transaction details. These issues can lead to the cancellation of your order.
- Recipient's Mobile Wallet Limit: If the recipient's mobile wallet has reached its limit, the transaction cannot be completed, resulting in the cancellation of your order.
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If you’ve sent money to a recipient via Remitly, it’s important to ensure that the recipient collects the funds within 12 to 24 hours of the transaction. If the recipient does not collect the money within this period, the order will be automatically cancelled, and the funds will no longer be available for pickup.
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If you’ve sent money to a recipient via World Remit, it’s important to ensure that the recipient collects the funds within 7 days of the transaction. If the recipient does not collect the money within this period, the order will be automatically cancelled, and the funds will no longer be available for pickup.
What Should the Recipient Do when receiving money sent via Remitly or World Remit?
To avoid cancellation, the recipient should promptly go to the designated collection point, such as a bank, retail partner, or money transfer location, to collect the funds. If there are any issues with the collection process, the recipient can contact the service provider for assistance.