When purchasing electricity, please ensure that you use an accurate meter number and have sufficient balance to complete the transaction.
If your most recent electricity token does not appear, it is possible that the purchase has been refunded to your Mukuru Card. Kindly verify your balance or Mukuru Card statement to confirm. If the purchase has not been refunded, you may owe the municipality or need to update your meter number. Please contact them for further assistance.
If you have already done so, kindly email us at wallet@mukuru.com