We regret to hear about your loss and extend our heartfelt condolences. In accordance with legal and statutory requirements, accessing a deceased relative's Mukuru Card necessitates specific documentation.
Please provide the following:
• Letter of Executorship
• Proof of Bank Account for the Estate
• Copy of the Death Certificate
Please be advised that we can only communicate directly with the executor of the estate. If you are acting as an agent on behalf of the estate, please ensure you furnish a formal appointment and instruction letter from the executor.
Once you have gathered these documents, kindly email them to wallet@mukuru.com. We will make every effort to ensure the process is as smooth as possible.