I attempted to pay for my DSTV subscription, but my transaction failed. Please assist.
If your DSTV payment did not go through, here are a few possible reasons:
1. Ensure your card has enough balance for the transaction.
2. Verify that you entered the correct customer ID.
3. Confirm that your Mukuru Card is still valid and active (not expired).
4. Double-check that you have provided the correct card details for the payment.
If all these points are correct and the transaction still fails, we recommend contacting DSTV directly for assistance. You can also check your Mukuru Card statement after 24-48 hours to see if the transaction was processed.