What are the features of my wallet?
The Mukuru Wallet offers a comprehensive "My Account" feature that allows customers to manage various aspects of their wallet efficiently. This feature provides access to several important functions, ensuring that customers have full control over their wallet activities.
Key Functions of My Account
- Orders: You can view recent orders, including both pending and completed orders. You have the option to cancel all orders that have not been completed, except for international transactions, which cannot be cancelled.
- Wallet Statements: You can view your last five transactions or request a statement to be emailed to you.
- VAS features: You can purchase Value-Added Service (VAS) such as airtime, electricity, pay for your Mukuru Funeral Insurance and pay for your DSTV account
- Limits: This function allows you to view the transaction limits for your wallet.
- Recipients: You can view, add, or delete recipients from your list.
- Marketing Messages: You can enable or disable marketing messages according to your preferences.
- Messaging Preferences: This option allows you to change how you receive messages, choosing between WhatsApp and SMS.
- My Preferred Name: You can set the name that is displayed in the self-help menu.
- Change My Number: Instructions are provided on the process to change your phone number.
- Help Me: This provides details of the options available for you to receive assistance with Mukuru products and services.
- Change Language: You can change the language you would like to use within the self-help menu.
The "My Account" feature ensures that you have easy access to essential functions, making it convenient to manage your Mukuru Wallet effectively.