What is the timeframe for a claim callback?
This refers to the average duration within which we promise that one of our team members will reach out to you after your claim enquiry has been registered.
Why is a claim call back timeframe important?
By establishing service level agreements, we strive to create a shared understanding of service expectations, thereby avoiding any dissatisfaction related to the efficiency of our customer service.
How long will it take Mukuru to call me after submitting a claim?
Our Insurance team will get in touch with you within 15 minutes of receiving your claim.