How Long Is My Refund Going to Take?
The time it takes to process your refund depends on the method you used to make the payment. Here are the details:
If you paid for your order at a Mukuru Branch or Booth or through Mukuru Wallet, you get your refund immediately. Simply return to the specific branch or booth where you made the payment, and they will handle the refund on the spot.
If you paid for your order at a PEP store, your refund could take up to 5 working days. Make sure to keep your proof of payment and follow the necessary steps to request your refund.