What does it mean to make a funeral cover claim?
This means the beneficiary, or a designated person is asking for a payout from a funeral insurance policy after the insured person's death. It helps cover funeral and burial or cremation costs, such as the ceremony and transport. The process involves submitting documents like the death certificate to the insurer. Once approved, funds are provided to cover expenses.
Why is a claims process important?
It verifies the claim's validity and ensures the correct payout reaches the beneficiary to cover funeral costs.
How do I claim Mukuru Funeral Cover?
There are three ways to contact us to make a claim:
- WhatsApp Live Chat: Send "Hi" to +27860018555, then select "Help me" > "Live Chat" > "Funeral Cover" > "Claims".
- Email: claims@mukuru.com
- Call: 08600 185 56
Complete and submit the claim form with all necessary documents. Mukuru will send these to Siyavika, and Guardrisk will review the claim for approval.