What is a Call Back?
A call back is a function where you choose a product or service that interests you and request a consultant to contact you via telephone. This allows our consultants to address any questions or concerns you may have about the product.
Why are Call Backs Important?
Call backs are important because they connect you with live agents directly, eliminating the need to wait for an available consultant. Additionally, this service transfers the call costs to Mukuru, saving you valuable airtime.
How to Request a Call Back?
You can request a call back via WhatsApp or USSD.
For WhatsApp:
1. Send "Hi" to 08600 185 55
2. Select "Help me"
3. Choose "Funeral Cover"
4. Select "Call Back"
For USSD:
1. Dial *130*566#
2. Select "Insurance"
3. Choose "Get Funeral Cover"
4. Select "Request a Call Back"