What does it mean to make a funeral cover claim?
When a beneficiary or designated individual requests a payout or financial assistance from a funeral insurance policy or plan after the death of the insured person, it is termed as "claiming for funeral cover". This cover aims to defray expenses related to the funeral and burial or cremation, including the ceremony, transport, and other associated costs. The claim process generally requires the submission of essential documentation, such as the death certificate and proof of identity, to the insurance provider or the company offering the funeral plan. Upon approval, the funds are released to cover the funeral expenses.
Why is a claims process important?
The claims process is crucial to verify the legitimacy of the claim and ensure that the correct amount and associated benefits are disbursed to the beneficiary for covering the immediate costs associated with a funeral.
How do I claim from Mukuru funeral cover?
To begin the claims process you can contact Zimnat on any one of the below channels:
o Phone call: +263776032518
o WhatsApp: +263776032518
o Email: mukuru@zimnat.co.zw
o Alternatively, you can visit a Mukuru Branch or Booth if you want in-person assistance
The Claim will be processed once Zimnat approves the claim. Claims are processed within 24 Hours from time of receipt of claim docs. The beneficiary can then collect the funds at our Mukuru booths/branches using their ID.
What documents are required when submitting a claim?
You will need to provide the below documents when submitting a claim:
1. Burial order/ Death certificate
2. Police report (accidental death)
3. National identity card
4. Claimant’s photo
5. Completed claim form (digital)